FCU是您的资源. Browse through our FAQ's that will guide you through any sudden event or changes that may affect your finances.
授权书
A Power of Attorney is used on an existing account when an established member designates another person as their attorney-in-fact or agent. Before conducting a transaction, he/she must sign an Affidavit of Attorney in Fact/Agent.
- 指定他人为实际代理人或代理人.
- 是否由成人校长签署.
- Contains the wording showing the principal's intent that the authority granted on the attorney-in-fact, or agent, shall be executed despite the principal's subsequent disability or incapacity.
- Is acknowledged by the principal before a Notary public who is authorized to take acknowledgements to deeds of conveyance and to administer oaths under the laws of any state.
已故成员
如果我们的一个成员去世了，程序会有所不同. Factors such as loans and whether the member was the 主账户持有人 or joint will determine how the account is handled. Generally, a joint member, a family member or another representative notifies the credit union of a member's death.
Wire Transfers
Note: Outgoing wire transfer fees apply according to the 会员计划 (see fee 会员计划 and Fee Schedule). The receiving institution may apply an incoming wire transfer fee which may affect the final dollar amount deposited to the recipient.
Note: 汇款说明在发送前必须经过全面核实. An evolve FCU representative may need to call to verify your information.
交易纠纷
在手机应用程序的主菜单上，点击 Messages:
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- 点击右上方的蓝色铅笔.
- Under Subject争议交易.
- Under 选择附件类型, select 交易记录.
- 找到交易并点击左边的方框. 如果要对多个事务进行争议，请点击每个事务.
Note: A transaction that is "pending" cannot be disputed until it posts to the account.
- Tap on 附加选定项目 在屏幕底部.
- Include a message with the reason for the dispute such as unauthorized or fraudulent.
- Tap Send.
从主菜单开始 Home Banking, tap on Messages:
- Click on New message 在屏幕的左上方.
- Under Subject, choose 账户的支持.
- Click 选择附件类型 在屏幕的右上角.
- 找到交易并点击左边的方框. 如果要对多个事务进行争议，请点击每个事务.
Note: A transaction that is "pending" cannot be disputed until it posts to the account
- Click 附加选定项目.
- In Message body, state the reason for disputing the transaction such as unauthorized for fraudulent.
- Click Send.
结帐
NOTE: Only the 主账户持有人 可以关闭账户吗. A check will be mailed to the address on file unless requested otherwise.
以下信息必须包括在信中:
- Date
- 主帐户持有人的名称
- Account number
- 您希望结清帐户的声明书
- 申请人的有效身份证明复印件
- Signature
If any of the items mentioned above are missing, the closing of the account will be delayed. To request deletion of your online banking account and data, please email us a signed request to info@warawanresort.com 您的帐号和用户名.
Beneficiaries
会员被鼓励在他们的账户中添加一个受益人, 特别是对于单一账户. He/she may choose to add the beneficiary later or change the beneficiary in the future.
Q. 我如何为我的帐户增加或更改受益人?
A. Adding or changing a beneficiary to an account will require a new signature (account) card. The change will apply to the designated account (savings, checking, club accounts etc.)， ira除外. The signature card needs to be complete and include the initials and signatures of all authorized signers. 将填妥的表格电邮至 info@warawanresort.com.
Q. 我需要提供受益人的哪些信息?
A. You need to provide the beneficiary's name, address, phone number, date of birth, and relation.
Q. 如何更改个人退休帐户的受益人?
A. Contact the eBanking center at (915) 593-5866 to change an IRA beneficiary.
NOTE: You will need to provide the beneficiary's name, date of birth, social security number, and address.
放弃形式 & 保持无害协议
NOTE: 当主账户持有人提交一份持有无害协议, 共同所有人将被剥夺所有股份(储蓄), checking, money market, etc.). 贷款的“共同借款人”不得从贷款中除名.
完整的保持无害协议可以通过电子邮件发送到 info@warawanresort.com.